Table of Contents
1 Understanding PARKSEASY's Fee Structure
PARKSEASY charges nominal fees to unlock host contact details. These are one-time access fees, not booking deposits or advance rent:
| Plan | Fee | Contacts Unlocked | Best For |
|---|---|---|---|
| Single Contact Unlock | ₹99 | 1 host (with Tax Invoice) | Targeting a specific parking spot |
| 5-Contact Multi-Pack | ₹399 | 5 hosts (Save 20%) | Comparing multiple neighborhood options |
These fees are charged to cover platform operations, property verification costs, and host support.
2 Refund Eligibility at a Glance
| Scenario | Refund? |
|---|---|
| Invalid / disconnected phone number | ✓ Full Refund |
| Host unresponsive for 48+ hours | ✓ Full Refund |
| Spot already occupied / unavailable | ✓ Full Refund |
| Listing details significantly inaccurate | ✓ Full Refund |
| Changed mind after contact unlock | ✗ No Refund |
| Found a spot elsewhere independently | ✗ No Refund |
| Contacted host but couldn't agree on price | ⚠ Case by Case |
3 Valid Refund Scenarios
PARKSEASY issues full refunds in the following circumstances:
- Invalid Contact Details: The phone number provided is disconnected, fake, or belongs to someone unrelated to the listing.
- Unresponsive Host: The host fails to respond to at least 3 attempted contacts within 48 hours of unlocking.
- Spot Already Occupied: The host confirms the space is no longer available despite an active listing.
- Inaccurate Listing: The physical space significantly differs from the listing (e.g., listed as covered but actually open-air; dimensions are substantially smaller).
- Technical Failure: A payment was deducted but contact details were not revealed due to a platform error.
4 Non-Refundable Scenarios
The following situations do not qualify for a refund:
- Contact details were unlocked and communication with the host took place, but user decided not to proceed.
- A cheaper or alternate spot was found after unlocking.
- Multiple contacts from a 5-pack were unlocked and partial refund is requested.
- Price negotiation with the host was unsuccessful (direct matter between driver and host).
- General dissatisfaction with third-party interaction where listing data was verified accurate.
5 How to Request a Refund
Follow these steps to submit a refund request:
Visit the PARKSEASY Support Center
Go to contact.html and choose the category "Payment & Contact Unlock Issue" from the dropdown.
Describe the Issue
In the message box, state the listing ID, payment reference number, and a brief description of what went wrong.
PARKSEASY Review Team
PARKSEASY will review the case within 4 business hours and may request additional details if needed.
Refund Initiated
If eligible, the refund is initiated within 24 hours to the original payment method.
6 Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| UPI (GPay, PhonePe, Paytm) | Instant to 2 business hours |
| Debit Card / Net Banking | 3–5 business days |
| Credit Card | 5–7 business days |
| Wallet (Paytm, etc.) | Instant to 24 hours |
Timelines are from the moment PARKSEASY initiates the refund. Actual credit to your account depends on bank processing time.
7 Rental Agreement Disputes
PARKSEASY facilitates the introduction between drivers and hosts but is not a party to the physical rental agreement or monthly transactions. Disputes regarding:
- Security deposits paid to a host
- Monthly rent amounts or terms
- Physical damage to a vehicle in the parking space
- Unauthorized removal of a vehicle
...must be resolved directly between the driver and host, or through appropriate legal channels. PARKSEASY can share platform transaction timestamps to assist in dispute resolution upon official request.
8 Dispute Resolution
If a refund request was incorrectly denied, users may escalate by emailing support@parkseasy.co.in with subject line "Refund Escalation — [Your Name]". The senior PARKSEASY support team will review within 48 hours. All disputes are governed by the laws of the Republic of India, with jurisdiction in the courts of Bangalore.
9 Contact
- Support Center: Contact & Support Page
- Email: support@parkseasy.co.in
- Response Time: Within 4 business hours on weekdays